Refund Policy

1. How our projects are billed

Most projects use a fixed quote with a deposit before work starts and remaining payments at milestones or before launch. Because digital work begins after the deposit, refunds are limited once productive work has started.

2. When refunds may apply

• Before work starts — If you cancel after paying a deposit but before we begin design or development, we may refund the deposit minus any non-recoverable third-party costs already incurred (for example domain, licenses, or paid tools purchased at your request).
• Service not delivered as agreed — If we fail to deliver the agreed scope without a reasonable plan to remedy, you may be eligible for a partial or full refund of amounts paid for undelivered work, assessed case by case.
• Duplicate / erroneous payment — Accidental duplicate payments will be refunded after verification.

3. Non-refundable items

• Work already completed and accepted (design, development, content, SEO tasks, campaigns run)
• Completed milestones marked approved in writing or by continued use of deliverables
• Change-of-mind after development or design work has started
• Third-party fees (hosting, domains, app store fees, ad spend, SaaS subscriptions)
• Custom code, designs, or assets already delivered and transferred to you

4. Client delays and cancellations

If a project stalls because required content, feedback, or access is not provided within a reasonable time (typically 14 days after request), we may pause the project. Deposits for work already performed are not refundable. Unused prepaid amounts for incomplete milestones may be credited toward resumed work within 90 days, subject to a revised quote.

5. How to request a refund

Email smartsoft.solutions0@gmail.com with:

• Your name and company
• Project / invoice reference
• Payment date and amount
• Reason for the request

We review requests within 5 business days. Approved refunds are returned to the original payment method within 7–14 business days, depending on your bank or payment provider.

6. Chargebacks

Please contact us before filing a payment dispute. Unwarranted chargebacks for delivered work may result in suspension of services and recovery of fees, including dispute costs.

7. Related policies

See also our Terms of Service and Privacy Policy.